RETURNS
Soft Goat gladly accepts returns of unworn, unwashed, undamaged merchandise in perfect condition with original packaging for a full refund or exchange within 14 days from the date of delivery. Tags must still be attached and will only be accepted with the original tags intact. Worn pieces will not be accepted for return.
The return cost within United States is $20, which will be deducted from your refund.
All returns must be registered in our Returns Portal.
Returns must be sent back using the return label provided by Soft Goat in the returns portal.
Extended Holiday Returns: Merchandise purchased between 2024/11/28 – 2024/12/25 will have an extended return period until 2025/01/07. All other terms and conditions of our Return Policy remain in effect.
Returns are normally processed within 14 days of receipt at our warehouse. In some cases it may take up to 30 days. We will send you a notification email when the return has been completed.
RETURN PROCESS
To make a return, please register your return at https://softgoat.com/returns/. Enter the relevant order number and the email address used when you made the purchase. Follow the steps shown and be sure to enter all of the information requested, and if necessary you can update your contact information here. When your return registration is completed, a confirmation email will be sent to the email address provided. The email will contain all further instructions as to how to proceed with the return.
UNREASONABLE RETURNING
Soft Goat reserves the right to cancel orders and deactivate accounts if we notice an unusual pattern of incoming returns from the same customer. An unusual pattern of returns can for example mean that a customer orders and returns unusually large quantities of products. If this should happen to you and you believe we have made a mistake, please contact our customer service at [email protected] so we can review and re-evaluate the decision.
EXCHANGE PROCESS
If you wish to change to another item, we refer you to return the garment, and then make a new purchase.
DEFECTIVE AND/OR WRONGLY DELIVERED PRODUCTS
All goods should be flawless on delivery. If you receive a defective or wrongly supplied product – you are entitled to a new/correct product. In this case, please contact customer services as soon as possible - but no later than within 14 days of having received your order. We will contact you with further information and a return waybill. Always return the product in unused condition. Wrongly supplied products are to be returned unused.
PLEASE NOTE: Before you return a faulty item, you must contact our customer support to report the issue.
CLAIMS
The right to make a Consumer Complaint only applies to products with a defect. If necessary, we ask that you register your complaint via https://softgoat.com/returns/. State the order number in question, as well as the email address that was given when you made a purchase. Follow the steps shown and be sure to enter all of the information requested. Once your query has been registered and viewed, you will be contacted with further information. Please note that defects caused by the consumer, for example, wear and tear or accidents, will not be accepted as claims. In case of a dispute, we inform that you as customer can appeal to one of the bodies listed on the European Commission's Online Dispute Resolution website at https://ec.europa.eu.