SHIPPING AND DELIVERY

 

PARTIES

 

The seller is Soft Goat AB or Soft Goat Norway, Birger Jarlsgatan 20, 114 34 Stockholm, Sweden, mail to: [email protected], +46 8 410 200 18, VAT registration number in Sweden 556825-5334, VAT registration number in Norway 922183791 and is designated in the following as the Seller.

 

The purchaser is the consumer who places the order, and is designated in the following as the Purchaser. 

 

DELIVERY

 

Normal delivery time, if nothing else is stated, is 1-3 business days in Sweden. Deliveries within Europe take 2-6 working days and to the rest of the world it takes 2-8 days. As a rule, the Purchaser has the possibility to cancel the order in case of longer delivery delays. If you wish to do so, please contact customer support.

 

All deliveries are made by PostNord (DPD), DHL, Instabox, Budbee or Bring (only in Norway). There is a time frame estimation available for each delivery option at checkout, which shows an approximation of how long each delivery option would take to arrive. This is only an approximation, since the freight is carried out by third parties it is not something that can be guaranteed by us.

 

Delivery has occurred once the Purchaser or his/her representative has taken possession of the item.

 

If the delivery time is not stated in the ordering solution, the Seller shall deliver the good to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the purchaser. The goods shall be delivered to the Purchaser unless other, special arrangements are made between the parties.

 

CONFIRMATION

 

Once you have placed your order an automated confirmation email is sent out to the registered email address, where you can find all the details about your order. We would recommend you save the order confirmation in the event that contact with customer support is needed.

 

Once we start handling the order, a delivery confirmation email is triggered to the email address registered under Delivery Address. In this email you can find further information about the delivery of your order, and a link will be attached for delivery alternatives that allow active tracking. If you choose to pick up your order in Soft Goat’s store in Stockholm no tracking link will be available.

When the parcel is ready for pickup or delivery, you will receive an email- or SMS notice from the freight company. If your package is booked for home delivery, it normally requires your signature.

 

SHIPPING COSTS

 

As a rule, Soft Goat covers delivery and return costs within Sweden, but reservs the right to charge for certain selected delivery options*. Soft Goat also covers delivery and return costs to all countries within Europe, except Cyprus, Malta, Jersey, Guernsey and Iceland. To the rest of the world, the shipping cost starts at 29 USD. Local taxes, as well as any customs duties are paid by the recipient (including the UK and Northern Ireland). For orders to Norway, VAT and customs duties are included in the purchasing price. If you do not collect your package from a service point, we charge a fee of 150 SEK/NOK, 125 DKK, 15 EUR, 10 GBP, 20 USD.

 

Soft Goat reserves the right to change this policy for certain exceptions, and for future updates.

 

PAYMENT

 

Soft Goat offers payment through three different payment partners who ensure safe payment: Klarna, Adyen, and PayPal. Payment for every order is handled through one of these three payment partners. We currently accept Visa, Mastercard, and American Express for debit- and credit card payments. In some markets you can also opt for bank account transfers or invoice payments.

 

Klarna payments are made via credit or debit cards, or via bank account transfers. Customers within certain areas* can also choose to pay by invoice via Klarna, and their service "Invoice - pay in 30 days". All your payments are visible when you log into your Klarna account, and invoices are sent out digitally via email by Klarna. Please note that the invoice period of 30 day is counted from the time when your order is being handled, not when you decide to pick up your parcel. Any fees related to invoice payments are non-refundable as all invoices are owned by Klarna.

*Denmark, Finland, the Netherlands, Norway, Sweden, Germany, the UK, and Austria.

 

In markets where Klarna Checkout is not available, payments are handled through Adyen. In addition, payments with Amex are also made through Adyen in some markets where Klarna Checkout is available. Payments made with Vipps in Norway are made through Adyen.

 

We accept payments via PayPal in all markets. Please note that orders made via PayPal can only be sent to the address registered under personal information in your PayPal account, as their information overrides anything else you might put in at checkout for safety reasons.

 

The Seller may charge the Purchaser for the good from the time it is sent from the Seller to the Purchaser.

 

If the Purchaser uses a credit or debit card to make the payment, the Seller may hold the funds on the card when the order is placed. The card will be charged on the same day the good is sent.

 

If the Seller offers post-delivery invoicing, the invoice shall be issued when the good is dispatched. The due date shall be written on the invoice and must be a minimum of 14 days from when the Purchaser receives the delivery.

 

Purchasers under the age of 18 may not pay via post-delivery invoicing.

 

CANCELLATION OF ORDERS

 

Soft Goat reserves the right to cancel orders when certain circumstances call for this. I.e. when the payment for some reason cannot be completed or when stock errors occur and an ordered product is not in stock. When this happens, an email is sent out to the affected customer with information about the cancellation. This policy still applies after related order confirmation emails and/or shipment confirmation emails have been sent out.

 

Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.

 

The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.

 

The deadline to exercise one’s right to cancel will be seen as met if notice is sent before the end of the cancellation period. The Purchaser has the burden of proof for demonstrating that the right has been asserted, and notice must therefore be submitted in writing (via the cancellation form, email or letter).

 

The cancellation period begins as follows:

 

  • In the purchase of individual goods, the cancellation period will begin on the day after the good is/goods are.

  • If a subscription is being sold, or the contract contains the regular delivery of identical goods, the period begins on the day after the first shipment is received.

  • If the purchase consists of several deliveries, the period will begin on the day after the final delivery is.

     

The cancellation period will be extended to 12 months after the end of the original period should the Seller not inform the Purchaser of the right to cancel and the standard cancellation form before the conclusion of the contract. This will also apply if information on terms and conditions, time limits and procedures for exercising the right to cancel is insufficient. However, if the trader gives this infor- mation during these 12 months, the cancellation pe- riod ends 14 days after the day the Purchaser re- ceived the information.

 

When the right to cancel is exercised, the good must be returned to the Seller within a reasonable amount of time and no later than 14 days after no- tice has been given on the intention to exercise the right. The Purchaser must cover the direct costs associated with returning the good, unless otherwise agreed or the Seller has not informed the Purchaser that he/she has to cover the return costs. The Seller may not set fees for the Purchaser’s use of the right to cancel.

 

The Purchaser may check or test the good in an appropriate manner in order to determine the nature, properties and function of the good without affecting the right to cancel. If the checking or testing goes beyond what is reasonable and ne- cessary, the Purchaser may be responsible for any reduction in the good’s original value.

 

The Seller is obligated to pay back the purchase sum to the Purchaser without undue delay, and no later than 14 days after the Seller received notice on the Purchaser’s decision to exercise the right to cancel. The Seller has the right to retain the repay- ment until it has received the goods from the Pur- chaser, or until the Purchaser has documented that the goods have been sent back.

 

DEFECTIVE GOODS AND CONFLICT RESOLUTION

 

If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than three years after the Purchaser took possession of the good.

 

If the good has a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensation from the Seller, according to the relevant circumstances.

 

Notice should be given to the Seller in writing.

 

REPAIR OR REPLACEMENT

 

The Purchaser may choose between having the defect repaired or the delivery of an equivalent item. The Seller may however oppose the Purchaser’s claim if carrying out the claim is impossible or causes the Seller to incur unreasonable expenses. Repair or replacement shall be performed within a reason- able amount of time. The Seller does not as a rule have the right to more than two attempts to cure for the same defect.

 

PRICE REDUCTION

 

The Purchaser may demand a suitable price reduction if the good is not repaired or replaced. This means that that relation between the reduced and originally agreed price corresponds to the relation between the item’s value in defective condition and the condition according to the original contract. If special circumstances call for it, the price reduction may instead correspond to the defect’s impact on the Purchaser.

 

TERMINATION

 

If the good is not repaired or replaced, the Purchaser may also cancel the purchase in cases where the defect is not immaterial.

 

Please note that normal wear and tear is not the basis for a complaint.


The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the The National Board for Consumer Disputes (ARN) in Sweden, or the Consumer Council of Norway for mediation. The National Board for Consumer Disputes may be reached at www.arn.se, and the Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no.