SHIPPING FEE
Free Shipping on orders above 400 USD
DHL Delivery – 20 USD
The relevant international delivery fee and applicable local taxes will automatically be added in checkout when you input your Shipping Address details and select the correct country.
DELIVERY TIME
For information on shipping, please visit our International Customers page HERE.
There is a time frame estimation available for each delivery option at checkout, which shows an approximation of how long each delivery option would take to arrive. This is only an approximation, since the freight is carried out by third parties it is not something that can be guaranteed by us. Please allow additional time for delivery during SALE periods.
Please allow 24-48 hours for processing and dispatch from our warehouse. Orders placed on weekends and public holidays will be processed on the next working day. While we aim to deliver within the estimated timeframes, please be aware that delays may occur.
CUSTOMS AND DUITIES
For all USA orders, we ship on a DDP (Delivery Duty Paid) basis. This means that all relevant import taxes and duties are included in the product price and order value, ensuring no additional costs for the customer upon package arrival.
INTERNATIONAL SHIPPING NOTICE
All Soft Goat orders are processed and shipped from our warehouse in Sweden. Soft Goat uses Global E to help our customers shop from and ship to all over the world. You can shop Softgoat.com in the country and currency you select. Your order total with all shipping fees, custom fees, tariffs, and taxes will be available during checkout in your chosen country and currency.
Note about Global E: Global E is a full-service international ecommerce shipping solution created to help ecommerce merchants, sell to and ship to customers around the globe.
REFUSED ORDER
If an order is not collected from the service point after receiving a notification, or if our courier is unable to reach you for delivery because of incorrect information, the order will be returned to our warehouse. In such cases, Soft Goat reserves the right to charge a penalty fee of $20 in addition to the standard return shipping fee.