JOB VACANCIES

WE ARE ALWAYS LOOKING FOR NEW STARS TO OUR TEAM

Soft Goat is going through an expansive phase and is always looking to hire new stars to the team.

Below you can find the positions that are available right now. Can’t find anything interesting right now? Send in an application spontaneously to [email protected].

CUSTOMER SERVICE REPRESENTATIVE – FULL TIME

Mandaley is looking for an enthusiastic and service-minded colleague to join our Customer Service team. You will be part of a tight-knit team, supporting our two brands, Soft Goat and Malina, and acting as the primary voice for our customers. You will report to the Customer Service Team Lead.

As a member of our Customer Service team, you are the face of our brands. You will handle incoming customer inquiries, ensuring that every interaction is a positive experience. The role also involves administrative tasks and investigative support cases, where you independently find solutions.  

Your main responsibilities include: 
- Responding to customer inquiries via email and phone 
- Providing professional and personal service that exceeds expectations 
- Managing administrative tasks and support cases, such as returns and claims 
- Working closely with the team to deliver a best in class customer experience 
 

We are looking for someone who:  
- Has previous experience in customer service (luxury or fashion preferred) 
- Is solution-oriented, service-minded, and adaptable 
- Experience with help desk systems and e-commerce platforms. Zendesk, Centra and InReturn experience is of merit 
- Is fluent in both written and spoken Swedish and English 
- Thrives in a role where you take initiative and work independently 

We offer: 
- A centrally located office in Stockholm City
- Supportive and engaged colleagues who will welcome you into the team 
- A varied role where no two days are the same 
- Wellness allowance, occupational pension, and other benefits 
 

Details: 
- Start date: As soon as possible 
- Contract: Full time  
- Working hours: Office hours 
- Selection takes place on a rolling basis - don’t wait to get in touch!  
 

How to apply: Send your CV and cover letter to [email protected], with the subject line Customer Service Full Time. 
If you have any questions, feel free to contact Team Lead Tove Werner at the same email address. 
  

SALES ADVISOR

MANDALEY is looking for a Sales Advisor to join our team in Stockholm. In this role you will act as a brand ambassador, providing excellent service and building long-term relationships with our customers and driving business in all aspects, from sales to brand building. You will report to the Store Manager. 

Responsibilities

- Act as an ambassador for SOFT GOAT & MALINA. 
- Deliver excellent service to customers.
- Create and maintain long-term relationships. 
- Work individually and as part of a team to execute efficient workflows and reach sales targets. 
- Merchandising and styling. 
- Plan and execute daily store operations. 
- Work towards company standards and goals. 
- Analyze and work towards Key Performance Indicators (KPIs) and business goals. 

Your profile
- Previous experience in high-end service with a strong lifestyle brand. 
- Excellent verbal and written communication skills. 

About you
- Passionate about style, communication and storytelling. 
- Driven and results-oriented. 
- Able to multitask and solve issues smoothly. 
- Structured and well-organized. 
- Agile with an open mindset. 
- Social and outgoing with a strong interest in people. 
- Curious to understand customer needs. 
- Flexible schedule, available to work evenings and weekends. 

About the position
- Hourly employment based on store needs 
- Hourly wage based on experience 
- Starting date immadiately 

Please send your application to [email protected] . with " Sales Advisor " in the subject line. Interviews are conducted on a rolling basis.