SHIPPING FEE AND AVAILABLE DELIVERY METHODS

DHL Express Home Delivery

DELIVERY TIME

Please note we are experiencing longer delivery times due to new requirements and delays in USA customs clearance. Please add 5-10 days to the estimated time at checkout.

For your specific delivery plan please see estimated time at checkout.

These delivery times does not include any delays that might happen with your delivery courier. As a rule, the purchaser has the possibility to cancel the order in case of longer delivery delays. If you wish to do so, please contact customer support. There is a time frame estimation available for each delivery option at checkout, which shows an approximation of how long each delivery option would take to arrive. This is only an approximation, since the freight is carried out by third parties it is not something that can be guaranteed by us. Please allow additional time for delivery during SALE periods. 

Please allow 24-48 hours for processing and dispatch from our warehouse. Orders placed on weekends and public holidays will be processed on the next working day. While we aim to deliver within the estimated timeframes, please be aware that delays may occur.

CUSTOMS AND DUITIES

Please note: Import duties and taxes are not included in the prices displayed and will be charged separately by the courier when your package reaches your country.

All orders are shipped from our warehouse in Sweden.

When goods are shipped from Sweden to the United States but are manufactured in another country, such as China, as many of ours are, you may have to pay additional duties, taxes or fees to get your package through customs. The actual duty rate depends on the specific product classification according to the United States International Trade Commission (USITC).

Different product categories are taxed at different rates, so the exact duty rate will vary depending on the type of item being imported. We encourage our customers to research the regulations in their country.

When you buy a product from us, from a non-EU country you effectively become an importer. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Your local customs office may ask you to provide your social security number for order clearance.

REFUSED ORDER

If an order is not collected from the service point after receiving a notification, or if our courier is unable to reach you for delivery because of incorrect information, the order will be returned to our warehouse. In such cases, Soft Goat reserves the right to charge a penalty fee of $20 in addition to the standard return shipping fee.