SHIPPING FEE AND AVAILABLE DELIVERY METHODS

DHL Express Home Delivery

DELIVERY TIME

For your specific delivery plan please see estimated time at checkout.

These delivery times does not include any delays that might happen with your delivery courier. As a rule, the purchaser has the possibility to cancel the order in case of longer delivery delays. If you wish to do so, please contact customer support. There is a time frame estimation available for each delivery option at checkout, which shows an approximation of how long each delivery option would take to arrive. This is only an approximation, since the freight is carried out by third parties it is not something that can be guaranteed by us. Please allow additional time for delivery during SALE periods. 

Please allow 24-48 hours for processing and dispatch from our warehouse. Orders placed on weekends and public holidays will be processed on the next working day. While we aim to deliver within the estimated timeframes, please be aware that delays may occur.

CUSTOMS AND DUITIES

For all USA orders, we ship on a DDP (Delivery Duty Paid) basis. This means that all relevant import taxes and duties are included in the product price and order value, ensuring no additional costs for the customer upon package arrival.

*Please note all orders placed between April 25, 2025 and May 20, 2025 were shipped Delivery Duty Unpaid as previously stated on the website and the customer is liable to pay Customs and Excise Duty as well as VAT payments. To off set these costs, tax was deducted from the total order value at checkout.

REFUSED ORDER

If an order is not collected from the service point after receiving a notification, or if our courier is unable to reach you for delivery because of incorrect information, the order will be returned to our warehouse. In such cases, Soft Goat reserves the right to charge a penalty fee of $20 in addition to the standard return shipping fee.