JOB VACANCIES
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WE ARE ALWAYS LOOKING FOR NEW STARS TO OUR TEAM
Soft Goat is going through an expansive phase and is always looking to hire new stars to the team. Today, Soft Goat have around 50 000 customers worldwide, where Sweden is the largest market which proves that there are many more potential Soft Goat customers out there. The wide assortment of cashmere garments and an updated webshop makes Soft Goat the obvious choice for shopping knits online.
Below you can find the positions that are available right now. Can’t find anything interesting right now? Send in an application spontaneously to [email protected].
CUSTOMER SERVICE – Part Time
Mandaley is looking for enthusiastic and service-minded colleagues to join our Customer Service team! You will be part of a tight-knit team of around five people, supporting our two brands, Soft Goat and Malina, and acting as their primary voice to our customers.
About the role
As a member of our Customer Service team, you are the face of our brands. You will handle incoming customer inquiries, mainly via email and phone, ensuring that every interaction is a positive experience. The role also involves administrative tasks and investigative support cases, where you independently find solutions.
Your main responsibilities include:
- Responding to customer inquiries via email and phone
- Providing professional and personal service that exceeds expectations
- Managing administrative tasks and support cases
- Working closely with your team to deliver the best possible customer experience
We are looking for someone who:
- Has previous experience in customer service
- Is solution-oriented, service-minded, and adaptable
- Has good computer skills
- Is fluent in both written and spoken Swedish and English
- Thrives in a role where you take initiative and work independently
We offer:
- A centrally located office in Stockholm City
- Supportive and engaged colleagues who will welcome you into the team
- A varied role where no two days are the same
Details:
Start date: As soon as possible
Contract: Hourly employment based on seasonal needs
Working hours: Weekdays between 07:00–18:00. Occasional evenings and weekends may occur by agreement
Application deadline: September 30 – selection and interviews are ongoing, and the position may be filled before the deadline
How to apply: Send your CV and cover letter to [email protected], with the subject line Customer Service Part Time.
If you have any questions, feel free to contact Team Lead Tove Werner at the same email address.
SALES ADVISOR
MANDALEY is looking for a Sales Advisor to join our team in Stockholm. In this role you will act as a brand ambassador, providing excellent service and building long-term relationships with our customers and driving business in all aspects, from sales to brand building. You will report to the Store Manager.
Responsibilities
- Act as an ambassador for SOFT GOAT & MALINA.
- Deliver excellent service to customers.
- Create and maintain long-term relationships.
- Work individually and as part of a team to execute efficient workflows and reach sales targets.
- Merchandising and styling.
- Plan and execute daily store operations.
- Work towards company standards and goals.
- Analyze and work towards Key Performance Indicators (KPIs) and business goals.
Your profile
- Previous experience in high-end service with a strong lifestyle brand.
- Excellent verbal and written communication skills.
About you
- Passionate about style, communication and storytelling.
- Driven and results-oriented.
- Able to multitask and solve issues smoothly.
- Structured and well-organized.
- Agile with an open mindset.
- Social and outgoing with a strong interest in people.
- Curious to understand customer needs.
- Flexible schedule, available to work evenings and weekends.
About the position
- Hourly employment based on store needs
- Hourly wage based on experience
- Starting date immadiately
Please send your application to [email protected] . with " Sales Advisor " in the subject line. Interviews are conducted on a rolling basis.